Always-On Availability
Proactive issue detection
Rapid technician dispatch
Minimized downtime
Zero Operational Burden
No in-house ATM expertise required
Patches, diagnostics & maintenance handled
Single point of contact
Complete Visibility
Real-time fleet dashboard
Uptime, error & performance tracking
Actionable insights & reporting
Key Benefits
Increase ATM uptime and availability
Reduce service disruptions and downtime
Lower operational costs
Improve customer satisfaction
Eliminate internal workload
Faster issue resolution
Scope of Service
Patch management (security updates & fixes)
Dispatch management
Preventative health checks
Secure journal archiving
Real-time monitoring & alerting
Diagnostics & log analysis
Performance analytics & reporting
Remote marketing updates (ATM / ITM)
- Remotely apply Microsoft™ security patches and critical fixes
- Performed on a quarterly basis as available from Hyosung
- Installed after hours as predesignated by customer
- Does not include new releases of Microsoft™ OS or Hyosung Application Software
Installation of OS or application upgrades is available by individual quote.
- Remotely monitor fleet with Google Maps
- Errors and events handled and escalated as predefined by customer questionnaire
- Receive alerts via email based on type and urgency of the event
- Specialists can send fault-correcting commands (restart, hardware reset) if pre-approved by customer questionnaire
- Events requiring service calls dispatched to service technicians
- Remotely update custom marketing and advertising screens at no additional charge
- Customer is responsible for content and appearance
- Does not include building or changes to customer-specific branding
- Journal and diagnostic logs remotely extracted for analysis by Wittenbach or Hyosung
- Corrective action directly administered or escalated appropriately
- Helps determine appropriate parts to send to the servicing technician
- Transaction journals securely archived for up to one year
- Logs accessible via the Managed Services portal for customer review
- Customer dashboard available through the web portal
- Includes error and fault incidents, uptime, performance, software, and hardware levels
- Provides detailed insights into fleet performance and trends
- Examines fault history and verifies software levels
- Updates date and time settings
- Checks hard drive storage capacity
- Confirms MoniGuard is activated
- Conducts necessary repairs on the hard disk system
- Keeps systems secured and optimized for peak performance
Proactive quarterly maintenance to ensure uninterrupted service to your customers.